Info

DELIVERY

When will I receive my order?

We will process and dispatch your order as promptly as possible within standard business hours. 
Courier times are 1-3 working days for New Zealand and 3-5 working days for Australia, international shipping times will vary. Please note that courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming that your order has been shipped. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am - 5pm weekdays.

Please note that Interiors Outlet will not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery. 

What can I do if my order doesn't arrive within the expected timeframe?

If you haven’t received your parcel after the expected delivery time, please contact us immediately at sales@interiorsoutlet.co.nz.

I have received an order that’s not mine, what should I do?

Sorry! We are humans and mistakes happen very occasionally where you might receive an order that’s not meant for you. If this happens, please email us at sales@interiorsoutlet.co.nz and we’ll take care of it as smoothly as possible.

What are the delivery charges?

In New Zealand the delivery charge is a flat rate of $8 for the North Island and $12 for the South Island.

RETURNS

Can I return an item?

Unsatisfied? 

If something in your parcel is not quite right (it happens sometimes) please send it back, and we'll exchange it or refund the price. You can return or exchange any item purchased through our online store within 14 working days. Contact us to communicate your dissatisfaction at sales@interiorsoutlet.co.nz.
Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was sent in error or faulty. You will be responsible for the item until it reaches us. We will advise you via email once we have received your goods.

Damaged, faulty or the wrong item?

If something in your parcel is damaged or not what you ordered please send it back, and we’ll exchange it or refund the price.  Once we receive the item we will repair, replace or refund the item within 5 working days. If the item is faulty or not the product you ordered, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. We will advise you via email once we have received your goods.